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1.3.1 Contacts and Referrals

All enquiries (on non-open) cases should go through the Early Help & Safeguarding Hub (EHaSH) using one of the following methods:

Telephone: (01482) 395500
Fax: (01482) 395530

EHaSH will screen the enquiry to determine the most appropriate response to the identified needs including:

  • Fast tracking child protection concerns or other complex family situations that might require an immediate safeguarding response;
  • Early, co-ordinated use of the Early Help Assessment, Team Around the Family (TAF) meetings, Lead Professional role;
  • Referring (with consent) on to Children’s Centres, Youth & Family Support and signposting on to other services.